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Q&A: Most commonly asked Questions about Spa Service

Family Backyards Hot Tub, Swim Spa and BBQ’s (Valley Hot Spring Spas) – Most commonly asked Questions about Spa Service.

What Hot Tubs and Swim Spas do we service?

Family Backyards Hot Tub, Swim Spa and BBQ’s (Valley Hot Spring Spas) is an authorized service provider in the Murrieta and Temecula area for Hot Spring Spas, Sundance Spas, Cal Spas and Swim Spas.

What is the cost for the technician to come out for repair?

If your hot tub is NOT under warranty, the cost for a spa repair technician to come out is $149 an hour for non-warranty service. If your hot tub is under warranty, there is a trip charge of $49 for warranty service.  If your hot tub is over 30 miles away from Murrieta there is a trip charge of $49 for locations outside of our regular service area.

Will I be charged for a second visit?

No. After the first visit, the technician will come out for free unless it’s a job where it’s going to take two to three hours. Then he’ll give you an estimate of the total cost of labor.

Trouble shooting before tech sent out? Re-boot the spa

Is always recommended that you troubleshoot before you schedule a service call.  Often just re-booting (Turn it off; turn it back on) your spa will correct the problem; eliminating the need for a technician and saving you time and money.

How to Re-boot your Spa.

Turn off your spa at the breaker; take the filters out, and then wait about 20 to 30 minutes before flipping the breaker back on. This is a great time to clean the filters! Often flow issues have something to do with your filters.

When to “Re-boot” your spa

Often turning your spa off at the breaker will resolve the problem you are having.  Here are some of the most common problems we get calls for:

  1. There is a green light flashing.
  2. My breaker is tripping.
  3. My jets aren’t working.
  4. The water is getting really hot – the temperature is saying it’s 102 but it’s actually like 104

And if you notice it’s still doing the same thing, then we’ll come out for service.

What is the warranty on parts?

Generally, warranty on parts is one year from the day they are installed. It depends what part it is; it all comes down to the manufacturer’s warranty. But generally the main parts including pumps, salt system and heaters are one year.

What are the different manufacturers warranties?

Manufacturer warranties differ. Generally, the warranty on the hot tub shell and cabinet is five years and components such as pumps, salt water systems and heaters have a one year warranty. Please check your manufacturer warranty.

When is the earliest the spa technician can come out?

It just depends on the season and how busy our technicians are. If it’s the busy season, from February to June, it can be two to three weeks out. But when it’s slower, usually we can service your hot tub within a couple of days. Please call us at 951-698-3115 to see when our earliest appointments are.

Should I draining the hot tub?

No. Make sure you have water in the hot tub, unless the tech specifically knows that he’s going out there for a certain job. But otherwise, you have to have water in the hot tub, and it has to be running. If your spa is not running, then it may be an electrical problem.

What can I do to prepare for service?

Make sure the dogs are inside; your hot tub’s full; it’s turned on and the technician has access to the front panel and the components.

Make sure you have water in the hot tub, unless the tech specifically knows that he’s going out there for a certain job. But otherwise, you have to have water in the hot tub, and it has to be running. If your spa is not running, then it may be an electrical problem.

Make sure the technician has access to the front panel and the components.  If your spa is vaulted, or has something built around the front – please remove so that the technician has access.

Do you require that I am home for the service call?

No, you do not have to be home.  As long as we get authorization from you, there are no dogs in the back yard and we have open access to the spa, you do not need to be home.

Will the technician call before he comes over?

Yes, our technician always calls before he comes out. You will receive a call approximately 20 to 30 minutes before he arrives. Generally, the technician calls as soon as he is done with his previous appointment when he is ready to drive to your location.

How do I schedule a service call for my hot tub?

Call us at 951-698-3115 and we can schedule a service call for your hot tub right away!  We are happy to answer any questions that you have and are dedicated to getting your hot tub or swim spa up and running as fast as possible.

We are an authorized hot tub repair, hot tub service, swim spa service, swim spa repair provider for Hot Spring Spas, Sundance Spas, Cal Spas and Swim Spas in Temecula, Murrieta, Wildomar, Temecula, Canyon Lake, Lake Elsinore, Sun City, Fallbrook, Perris, Hemet, San Jacinto, Rancho Santa Margarita, Riverside

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